How can we help?

LYVGO compares flights, hotels, rail and ground transport across trusted travel providers in one search. When you find the right option, you book directly with the provider — LYVGO is the comparison and planning layer, not the seller.

Because your booking was made with the provider, not with LYVGO. The confirmation, receipt and any changes come from the company you booked with (for example an airline, hotel or rail operator). Keep that email — it holds your reference number and the manage-booking link.

Travel bookings are paid on the provider's own site with the methods they list. LYVGO Club memberships are processed by Paddle and accept major cards and PayPal. Ride-hailing is paid inside the Uber or Bolt app — cards, PayPal, cash where the app offers it, MB WAY through its virtual card, or a prepaid card from any supermarket.

The provider you booked with handles refunds and changes under its own policy, usually from the manage-booking link in your confirmation email. If you cannot find the right channel, send us the details and we will point you to the correct contact — we never charge for this help.

Traveller is free and includes 5 saved trip itineraries and 25 favourite destinations. Voyager, Odyssey and Meridian raise those limits and remove advertising for a clear monthly price. You can cancel at any time from the billing portal in your account; the membership simply runs to the end of the paid month.

No. Live fares and availability are fetched fresh at search time and never saved to our database. We keep no card numbers or payment details — payments run entirely on the provider's or Paddle's secure systems. Product analytics are aggregate-only, switchable, and only collected after you opt in.

Travel prices move constantly with demand. LYVGO shows exactly what the provider returned at the moment of your search and never holds or caches protected inventory, so a fare can change between the search and the provider's checkout — especially on last-minute dates.

Ask us through the form on this page or write to mail@lyvgo.com. We remove your account, saved trips, favourites and sessions, and confirm by email once it is done, as described in our privacy policy.

Some providers pay a commission when a traveller books after opening them from LYVGO, at no extra cost to you — and our rankings are never adjusted in favour of a higher commission. The full list is on our partner disclosure page, and Club memberships pay for the extra member features.

We aim to answer within one business day. If your trip is urgent — a flight in the next few hours, a check-in problem, a missed connection — contact the provider directly as well, because they are the only ones who can act on your reservation.